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Terms & Conditions


Welcome to, a brand of M. CHANDIRAM & SONS. These Terms and Conditions (the "Terms") govern your access to and use of the Woollen Store’s website (the "Site") and any of its products or services (the "Services").

This website is owned and operated by M. Chandiram & Sons. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. 

By accessing or using the Site or Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Site or Services.

Changes to the Terms

We may update these Terms from time to time. The most current version of the Terms will always be posted on the Site. If you continue to use the Site or Services after any changes to the Terms have been made, you will be deemed to have accepted the changes. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason,  or for no reason.

Age Restrictions

Site and Services are not directed to children under the age of 13. In order to use our website and/or receive our services, you must be at least 13 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

Key Commercial Terms

When buying an item, you agree that: 

(i) you are responsible for reading the full item listing before making a commitment to buy it:

(ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.


Shipping Policy

For orders that are cancelled after dispatch and while in transit, or rejected (in case of COD orders) Rs.100 shipping costs will be charged. For pre-paid orders same will be deducted during the refund process, and in case of COD- reward points will be deducted.

All purchases are shipped from our warehouse in Udhagamandalam, Tamil Nadu by reputed courier agencies. Please allow following number of days from receipt of your order 

  • 7-14 business days for domestic delivery

  • 14-21 business days for international delivery. 

(Note: International deliveries maybe subject to customers duties that the customer will have to pay to receive the package. We only charge shipping fee and not customs)

Order deliveries will be made between 9 am – 8 pm Monday – Saturday.

  • Enjoy FREE shipping for orders above Rs. 1,500/-

  • Rs. 100 for orders less than Rs.1000/-

  • Rs. 150 for all Cash on Delivery Orders. 

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc.

Woollen Store takes no responsibility for goods signed by an alternative person.

Woollen Store is not responsible for damage after delivery.


All claims for shortages or damages must be reported to customer service on the day of delivery.


Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.


Returns & Refund Policy

Returns are easy. Contact us to initiate a return. In case you wish to know our replacement and refund policy, please click here.

Intellectual Property

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Woollen Store. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

User Accounts

You may create a user account on the Site. You agree to provide accurate and up-to-date information when creating your account. You are responsible for maintaining the confidentiality of your account information.

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing.


Your Content

You may post content on the Site, such as reviews, comments, and images. You agree that you are solely responsible for your own content. We do not endorse or guarantee the accuracy or quality of any content posted by users.

We may remove any content from the Site at any time, for any reason.


We are not liable for any damages caused by your use of the Site or Services. This includes, but is not limited to, direct, indirect, incidental, consequential, or punitive damages.


You agree to indemnify and hold Woollen Store harmless from any claims, damages, losses, liabilities, costs, and expenses (including attorneys' fees) arising out of or related to your use of the Site or Services.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Woollen Store be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. 

To the maximum extent permitted by applicable law, Woollen Store assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Promotional Emails and Content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

Dispute Resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of India, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Udhagamandalam, Tamil Nadu. 

The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.


If any provision of these Terms is found to be invalid or unenforceable, such provision will be struck from these Terms and the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between you and us regarding the use of the Site and Services. These Terms supersede any prior or contemporaneous communications, representations, or agreements, whether oral or written.

Contact Information

If you have any questions about these Terms, please contact us at:

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